Frequently Asked Questions
What currency are the prices displayed in?
All prices are in Canadian dollars. If you pay by credit card, your credit card company will convert automatically to your domestic currency value & in many cases the exchange rate & conversion will appear on your CC statement.
Can I pay for an order by Cheque or Money Order?
In the coming months we will have an online system to place email or fax orders without using your Credit Card online. In the mean time, if you want to place an order without using your shopping cart online, we do accept mail, fax or email orders, payable by Cheque or Money Order. However, we do not ship out the order until the payment is confirmed by our bank. If you are ok with this, simply mail, fax or email us with the items you want. Include the Product Code, Name, Quantity, Price (and color or size where applicable) and your shipping address. We will get back to you with the total cost including taxes and shipping (if applicable). Then you can mail in the Cheque/Money Order and once the payment is processed we will ship the order.
Can I order by phone?
Sorry, we are not able to handle telephone orders at this time.
Are the prices on the same as your retail stores?
For the most part yes. However, some products are offered at a reduced price online. This is because we can pass on the cost savings of shipping directly to our customers. All ArentWeNaughty.com prices are applicable to online purchases only. Store prices may vary and occasionally Online or Retail store specials may be different. Coupons for Online and Retails store are independent.
Are the all the products available online carried in the retail stores?
Not necessarily. The stores do not carry all 2000+ products. If you have seen a product in the stores that you do not see online (or vice versa), please contact us & we'll arrange a special order at no additional cost.
Can I return my order?
Due to the nature of the products we sell, we do not accept any returns. To understand this policy, ask yourself if you would want to use a product that had already been shipped to someone else. If your product is damaged or defective, please contact us. For complete details, see our online policies page.
How long does it take to receive my order?
For information on order fulfillment and shipping times, see our shipping information page.
Will anyone know what is in my shipment?
No. We understand discretion is important to some customers.
All orders are packaged in either a plain corrugated box or bubble envelope & they are not marked with the "
" name. For complete details, see our shipping information page.
Why does my product appear to be opened?
As with any responsible retailer, we strive to sell you a working product that you will be happy with and can use right out of the box. To make sure of this, we test all products that require batteries or a charge before they are shipped to you to ensure that they are functioning properly. This process involves carefully opening the package in a clean environment, inserting batteries or plugging it into a power source to go through the functions. This is for your protection and is the same process that is done before every sale in one of our brick and mortar stores.
Why does my product looks different than the picture on the website?
We try our hardest to accurately represent each and every product that we sell. Some companies may change the appearance of their product without notice. As such, there may be minor differences in the product you receive compared to the image(s) on our website.